Returns
We understand you might have needed a little time to see if your new product is perfect for you.
If it isn’t quite right you can send it back to us for either a refund or an exchange and here’s how….
Returns Faq
Our Returns Policy
● lf you are looking to return your item,The premise is if the quality of the product is defective or quality problem,We are happy to either exchange or refund your order if returned within 7 days.
● But because we bear high logistics costs when shipping, you need to bear the logistics costs incurred by returning the goods. We can also communicate other solutions to solve this problem.
Where Should I Return My Item?
Refunding Your ltem
● Returned items will always be refunded to the original payment method used when placing your order, including Luxa gift cards.
● Credit or Debit Card - We will credit your account within 5-10 working days of receipt of your items.
● Pay Pal -Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
● Please note customs duties and additional fees paid are non-refundable.
Sale & Promotional Returns
● We understand that you may have purchased an item recently that has now been reduced in price, unfortunately this is just a case of bad timing.Every sale must have a start date right?So sadly we cannot refund the difference in price if this occurs, we hope you understand.
● Luxa may run promotions from time to time so, if you received a complimentary gift with your purchase then you must return the item as well as the complimentar gift in order to receive a fulrefund. lf you are exchanging your item please hold onto your complimentary gift and we will swap the purchased item.